Frequently Asked Questions
Why do I have to have a Timed Ticket?
In order to ensure that children, families, and grown-ups, too, have the best experience at Treehouse, we are requiring timed entry tickets in order to operate with a limited capacity. Timed Tickets are requested for members and visitors alike and should be display on your phone for scanning or printed out.
Where do I park?
Free parking is available on the North end of Junction Parking Terrace and limited spaces are available on the streets around the Museum.
How is Treehouse keeping everyone healthy?
The health and safety of the children and grownups visiting us are of paramount importance to us. The Board and staff of Treehouse ask caregivers to help us by verifying that their child is well and able to visit the Museum each time they come. If a child is sick and has a fever, or a runny nose or upset stomach, caregivers are asked to keep the child at home. Caregivers are also asked to keep children at home if someone in the immediate family is ill.
Treehouse does not require masks, but recommends them. Treehouse staff, who are all fully vaccinated, are wearing masks. Physically distancing from other families remains a very important tool in fighting this pandemic and only one family should be in each small house exhibit at a time.
We are still limiting the number of children and adult visitors in our nearly 30,000 square foot facility and offering two daily admission time blocks Tuesday through Saturday to encourage safe distancing between families. Treehouse has always been known as a very clean and beautiful facility and during this pandemic we are being even more vigilant about our daily cleaning and we regularly disinfect all touch points, including handles, railings, counters, table tops, rest rooms, and water bottle filling stations. We are taking all our cleaning and disinfecting measures above and beyond our normally robust efforts. Treehouse has a hospital grade air filtration and air circulation system in our building. To make it easier for families to keep their hands – and the Museum – clean and healthy, Treehouse has installed 10 hand sanitizing stations throughout the exhibit galleries. Families are encouraged to sanitize their hands as they enter and exit each space. Of course, there are rest rooms on each level for frequent hand-washing.
We are taking serious precautions to stop the spread of germs and viruses. Let’s stay healthy together!
Does Treehouse accept cash and checks?
Treehouse does not accept cash or personal checks for admission, memberships, events, or retail purchases at this time. Treehouse accepts Visa, MasterCard, American Express, Apple Pay, and Discover cards.
May I bring my stroller inside?
Yes, but we ask that strollers be parked in our coat and locker area off our lobby. This is due to space constraints in the exhibits and to maintain wheelchair accessibility. Exceptions are made in the cases of twins or triplets, sleeping babies, and medical conditions of a parent or grandparent. Just speak to the Guide at our Welcome Desk about your needs and we are happy to help. The Welcome Guide will provide you with an elevator code, too.
Is the Museum wheelchair accessible?
Yes. Almost all our exhibits are accessible by wheelchair. There is an observation landing at the top of the tree that is wheel-chair accessible. Treehouse has an elevator to the second level and will provide a code upon request. (Our elevators are locked for children's safety.) Treehouse also has two wheelchairs that are available for loan to guests who may need them.
How do I reserve tickets in advance?
May we eat our lunch in the Museum?
Sorry, Treehouse doesn't have a lunch room, and we don't allow food or drinks, except water, into our exhibit areas. This is part of our effort to keep Treehouse a clean facility and a healthy environment, especially for our visitors with food allergies. We also care for donated collections and keeping food away from these is important. There are a number of restaurants in the Junction development where Treehouse is located within easy walking distance and many have children's menus. Ask at the Welcome Desk for suggestions. We are just blocks from two municipal parks if you'd like to picnic during good weather. During the summer, Treehouse has tables outside in our Shade Garden where families can have a snack or a quick lunch.
May we open birthday gifts inside the Museum?
Our exhibit spaces are open to all guests, so opening presents in those spaces is not allowed.
May I drop my children off at Treehouse with my teen babysitter?
All children must be accompanied by an adult who is 18 years or older during their visit to Treehouse.
May I visit without any children?
Yes, adults are welcome to take a short tour of the Museum space. Adults, including special needs adults, can be accommodated just by calling 801-394-9663 or asking for a Manager when you arrive at the Welcome Desk.
